it has become well-known manufacturer in fiber optic
cable and power cable business.
After-sales service commitment
Our company strictly follow the advanced, practical, reliable products, professional, modest qian, dung in the base p service the quality policy. According to the S09001 standards implementation process control, and specific commitments are as follows: a, insist on quality first, customer supreme service idea, provide 100% qualified products to customers. Second, the guarantee provided by the product conforms to the corresponding standard of the guest, ministerial standard. Industry standards and enterprise standards, and for new, unused, each performance index conforms to the standards and technical requirements of the clients. Three, my company will be meticulously carefully fulfill the contract to supply, according to the contract to supply demand quantity, quality, delivery on time, to ensure that the user needs. Four, installed and used correctly in the specification, I provided by the products of the company since the date of installation and debugging operation of qualified, quality assurance for a year, during this period of quality shall be free "3 packets" (return, repair, replacement) service, the products under the condition of normal use of any product quality problem, we offer three services are free of charge. Five, if users find there is quality problem in using the companys products, my company after receiving user to will give definite answer within 24 hours. Belong to product occurrence quality help disabled during the period of "three guarantees", we will send professionals within 48 hours upon receipt of notification on the scene, if there are quality problem on product change unconditionally. After the expiry of the warranty, we will provide free repair and maintenance services for three years. Seven, my company does not regularly visit to users or to carry out tracking activities, in order to timely control and solve the user possible problems in the process of product use, continuously improve our service level. Eight, should the user needs, our company can provide installation, debugging and use of technical guidance and assistance, and can be free installation and debugging for users, with the personnel training services. Nine, my companys marketing and after-sales service personnel will be fast, accurate, patiently answer customer proposed all sorts of problems. And physically on-site guidance, from the customers worries. Ten, I will all the company, with all my heart, anytime, anywhere to meet customer service requirements, for users to provide quality products and good service at the same time, also will use concrete actions to create more value for users.